FAQ

Love and Kishes LLC, Unconditional Guaranty & Return Policy

We want every customer to be completely satisfied with his or her purchase from Love and Kishes, LLC. If you would like to return an item, you may do so within 10-days of receipt of that purchase for full replacement, credit or refund. It’s that easy. Shipping and handling charges are non-refundable. If an item is defective or broken Love & Kishes will replace the item at no cost to the consumer, including re-imbursement for the return of the defective or broken item.

 

Please contact us for a return authorization and to receive a needed R.A. number.

 

Please call our Customer Service center at 303-468-6706 for a Authorization # prior to returning the product.

Return shipping cost for refunds will not be reimbursed by Love and Kishes LLC,

You must return an item in the same condition as it was received. 

 

You must also include:

All packaging such as boxes, bags, and tags


Certificates, and warranty cards 

 

Please allow a minimum of five business days for your return to be processed. 

 

All returns should be sent to:

Love and Kishes, LLC.

Attn: Returns Dept.

4570 South Federal Blvd. Unit B
Englewood, CO 80110

 

Telephone: 303.468.6706
Fax:  303.932.2405

Hours: Mon - Fri 9:00am to 5pm Mountain Time Zone

E-Mail:  toppers@loveandkishes.com

 

And this is from their own web site. You'll see why we went to them to produce our designs.

 

The Zsolnay brand has stood for tradition, individuality, artistic value, and constant renewal for over 150 years. Throughout its long history, it always managed to create something new and of fundamental importance to the current era. It has played a pioneering role both technologically and with regard to artistic techniques, and managed to attract the most renowned contemporary scientists, artists, and architects.

 

Porcelain

Porcelain describes ceramics with a white body fired at a high temperature.

 

Storing

Ceramics can usually tolerate a wide range of environmental conditions without being damaged. There are some notable exceptions, e.g. ceramics in which salts are dormant but where problems will be initiated by fluctuating relative humidity.

In rare cases, there may be a manufacturing fault that can cause cracks to develop in the body or crazing in the glaze, particularly where there are sudden changes in temperatures, for example from direct sunlight or spotlights.

However, the main cause of damage to ceramics is impact damage. Try to avoid displaying ceramics in areas where there is passing traffic or where you may need access behind them, for example window sills in front of an opening window.

Display cabinets are a good option. If several pieces are displayed together, make sure they are not too crowded and aren't touching each other.

Vibration can be a problem when displaying ceramics. A busy road outside or foot falls on a springy floor inside a home can cause ceramics to 'creep' and they may bump into other pieces or fall from the shelf. One way to prevent creep is to place a piece of chamois leather under the ceramic. This is also a good way of stopping ceramics with an uneven base from wobbling. Avoid rough surfaces as they can scratch the base.

 

Damage through cleaning

Do not use a dishwasher to clean valued ceramics. High temperatures, high pressure water and aggressive detergents can permanently damage glazes and colored enamel decoration.

Avoid using household bleaches or proprietary cleaning products because they can cause irreversible damage. Cleaning liquid can penetrate the ceramic, taking dirt with it. This can cause new stains or make old stains worse. Often the effect is not noticeable until the object has dried. Abrasive creams and cleaners will damage delicate decoration such as gilding, lustre or enamels and in the worst case, dull the glaze itself.

 

Cleaning

Examine your ceramic in good light to establish if there are any potential problems. Remember, it isn't always necessary to remove all dirt or stains. They may have historic interest or it may be impossible to remove them without damaging the piece. Before cleaning a whole piece, test clean a small area to make sure you won't damage it.

 

Handling

One of the most common causes of damage to historic ceramics is rough or careless handling. Almost all such damage can be avoided by handling pieces as little as possible, thinking ahead and using common sense.

Remove jewellery that might scratch or catch, such as rings, bracelets or watches. When you touch something, your fingers leave behind a residue. Fingermarks can contain amino acids, peptides, salts, glucose, lactic acid, ammonia, riboflavin, oils and other sebaceous secretions as well as dirt. Many of these can cause damage if left behind on an object. 

Generally speaking, it is best to wear gloves of some kind. White cotton gloves are comfortable but in hot weather they should be changed frequently to ensure sweat is not transferred through the cotton. Nitrile gloves can be less comfortable but provide a complete barrier to sweat and will not snag on the object. Latex gloves are also OK (not for metal objects), although some people are allergic to them. If gloves are not available, wash your hands at regular intervals and avoid using skin creams.

Most ceramics can be handled without gloves, as long as hands are clean and dry. Wear Nitrile gloves when handling unglazed ceramics or pieces with unfired, gilded or lustre decoration.

 

http://zsolnay.hu/2011/img/tradicio/zsolnaygyar.jpg